Briki
Brand identity, website and in-store experience
Briki had a loyal following and over 1,000 Google reviews, but a fragmented identity, a buggy website and no menu customers could actually read. As the owners explored a second location, I unified the brand and built the tools to run it.
- Client
- Briki, independent specialty coffee shop, Exmouth Market, London
- Role
- Freelance brand and digital designer
- Year
- 2024–present (ongoing site management)
- Scope
- Brand system · Website · Digital menu · Print · Gift cards · Google Business








Brand system
I cleaned up and upscaled the hand-drawn briki pot mark, keeping its rough line texture for character, and added a “Briki London” badge and a vertical lockup. I then set the palette (anchored by Sea Nymph green), typography and layout rules across signage, packaging, merch and social: cohesive without feeling corporate.




Website and digital menu
A mobile-first Webflow site, launched March 2024, built around a QR-accessible menu that staff can update as prices and specials change.
Working in the shop alongside the project meant I could watch customers use it. When QR scans landed people on the homepage, they hesitated: they wanted the menu. I reworked the navigation so the menu comes first.
The site also includes a supplier showcase with roaster Area 51 Coffee, featuring a product shoot I directed; a “Dogs of Briki” photo upload for the shop’s four-legged regulars; and a customer feedback form.
Live at briki-london.co.uk →Pay It Forward gift cards
Customers kept asking for gift cards, and homelessness is visible around Exmouth Market and King’s Cross. I designed single-use £5 paper cards that customers can give as a gift or pass on to someone in need for a coffee and something to eat. Any unspent balance is donated to housing charity Shelter, which kept the cards single-use without an expensive digital system.
The card designs feature my own illustration. Over 200 sold in the first holiday season.
See all the gift card art →



Table cards and QR codes
Small tables were cluttered with supplier cards, so we considered combining key information into a Briki-branded one. Here’s an early playful draft for a Briki-branded table card (utilising AI-generated product images matched to Briki’s real tableware and presentation).
We decided against it in the end. I agreed it was a bit loud; Briki’s brand was elegant and understated. Instead we kept the tables completely free of cards and just placed QR stickers on table corners, with more codes by the counter.

Google Business
The shop had over 1,000 reviews averaging 4.4 stars, but the listing was unclaimed, incomplete and unlinked. I claimed and completed it, connected it to the new site, and set up review monitoring and responses. It became the site’s biggest source of traffic.
Outcome
- 7,000website users in the first year, up from close to zero
- 3,900visits via the Google Business profile
- 2,500visits via in-store QR codes
- 200+Pay It Forward cards sold in the first holiday season
I still manage the site and report on reviews on an annual retainer.

















